11236 Camp Oliver Rd
Adger, AL 35006
205.497.1380 (h)
205.369.1054 (c)
Marketron International – Birmingham, AL
Client Services Consultant October 2002 – Present
· Client services representative for software developed in-house, being used in 85% of television stations in the United States.
· Provided training and educational needs for clients in an at the moment time frame.
· Troubleshoot software errors (network and local machine installs)
· Perform system wide cleanups
· Provide technical information for department
· Calculate Ratings, Shares, HUT/PVT’s, CPP/CPM, reach, and frequency based off of Nielsen Research Media data
· Knowledgeable in Media terminology and theories
· Troubleshoot all aspects of windows and network environments
· Researched, tested, and provided solutions for software discrepancies that users brought to our attention
· Managing Citrix based Hosted Systems Platform
Viacom Support Account Manager
· Point of contact for largest group using our software applications
· Setup users and stations for use on our hosted solutions packages
· Fielded direct problems from over 30 stations throughout the country
· Escalated discrepancies to development and quality assurance departments
· Involved with all management and sales meetings
· Gathered data from client on enhancements and discrepancies within the system
· Helped plan, schedule, and execute system upgrades for the group
· Maintained all Viacom data and inventory databases on HSP
· Setup user accounts to use on Viacom HSP
Data Production
· Convert, test, and release Nielsen, Simmons, Scarborough, & other forums of data used for by our clients in various software applications.
Charter Communications - Birmingham, AL
High Speed Data Specialist May 2001 – June 2002
· Performed multilevel technical support for Charter's Gulf Coast Region Support Center.
· Supported all operating systems for Charter Pipeline broadband cable service.
· Provisioned setup and troubleshot email both on customer side and server side.
· Troubleshot connection problems related to PC issues and RF problems.
· Performed server side configuration and provisioning for DOCSIS system.
· Supported System Administrator in diagnosis of system problems and network outages as needed.
· Duties also included new sales and dispatch responsibilities.
Neicom Solutions 2001 - Birmingham, AL
· Configured and Installed Small Business and Home LANs
· Integrated LANs with a broadband ISP
CompUSA 1999 - 2001 - Birmingham, AL
Upgrades dept.
· Sold PC hardware and high-end business /editing software.
· Answered technical questions involving hardware, software, and network components.
· Advised customers as to what would best suit their needs in their particular situation.
· Department lead
· Made dept. schedule for 9 people
· Answered technical questions for teammates throughout the store.
Technical Service Department
· Troubleshot company and customers PC's for both hardware and software issues.
· Repaired software and hardware issues.
· Performed upgrades to both new and used machines (RAM, video, sound, hard drive, CPU, etc.)
· Delivered, setup, and installed newly purchased machines and equipment in customer’s homes and business's.
Health South Corp. - May 1998 – May 1999
· Accounts Payable File Clerk, Organizing current and past billing records and removing them for off-site storage
Oak Grove High School - Bessemer, AL
Graduated May 1998
General Academic High School Diploma
· Several advanced and business math classes
· Technical Algebra Award 1998
Bessemer State Technical College - Bessemer, AL
1998-2000 Computer Science
Classes in:
· PC hardware and design
· PC troubleshooting
· OS software (Windows 9X, ME, NT4.0, 2000 Unix, DOS, and Mac OS >8.5)
· Local Area Networking (Peer to Peer, and Client / Server)
· TCP/IP and Internet Protocols
· MS Office 97-2000 (specific classes on Excel, Access and PowerPoint)
Attended a “What’s New” seminar in Windows Server 2003.
Operating Systems
· DOS, Windows 3.11, Windows 9x, ME, XP (Pro and Home), NT4.0 workstation, 2000 (professional and server), Mac OS 8.5-X Windows Server 2003
Network Technologies
· PPP, DOCSIS, DSL, ISDN, TCP/IP, TELNET, FTP, POP, SMTP, DNS, DHCP, Novell Netware, Citrix, SSID, 802.11g, Small home/Business Wireless, Remote Desktop Protocol, VNC
Software & Data
· Adobe Photoshop 5.0-7.0, Image Ready 4.0, Illustrator, Acrobat
· Jaasc Paint Shop Pro
· Macromedia Studio MX (Fireworks, Flash, Dream weaver),
· Virtual Dub, DivX, Fraps, Flask
· Microsoft Office 97-XP (Word, Excel, Access, Outlook, PowerPoint, Front Page),
· UCSC Billing System (Cable Data), Solar Winds, Remedy, ACSR
· J.D.A Inventory system, Point Of Sales
· TV Sales (formerly Tvscan/Omega), Tapconnect, Qualitap, Market Analysis, Station Analysis, ATC, Nielsen Media Research data, Scarborough data, Simmons research data, CMR Win Data
· Citrix ICA client 5.1-9.1, VmWare (virtual OS manager), SQL Server Tools
· vBulletin forum software, PHPBB forum software, Invision Power Board forum software, Various chat clients, Plesk, cPanelX
· Panda Anti-Virus, Norton Anti-Virus, MacAfee Anti-Virus, Trend Microsystems Anti-Virus, Ad-Aware, Spybot S&D, Spy Sweeper
Programming
· HTML, XHTML, PHP, CSS
http://www.themustangsource.com
Non-work Experience
· Volunteer Firefighter and Webmaster at Warrior River Fire and Rescue. Attending classes to become certified in first responder, driver/apparatus, and firefighter 160.
· Highly involved in the Ford Mustang community and local car enthusiast websites / clubs.
· Administrator of http://www.TheMustangSource.com, the largest 2005 mustang website. Currently 10,900+ members on the forum and over 1 million hits per day to the website. Now #1 ranked mustang enthusiast website based off Alexa ratings system.
· Worked with Vibez Car Audio and Performance doing various task in my free time. Work ranged from import and domestic performance parts installation to custom stereo install and design.
Kenya Wright
Marketron Int.
205-987-7456
Brad K. Barnett
Owner – http://www.TheMustangSource.com
205-558-2975
Jeffery P. Worford
Neicom Solutions / North American Technology Corp.
205-563-9308
Jason Ulmenstine
Construction Process Solutions, Ltd.
513-271-9026, x103